Cancellation Policy

Here's your In Harmony™ Booking & Session Policy: BOOKING & SESSION POLICY Strategic Consulting & Organizational Development OVERVIEW In Harmony™ is committed to delivering focused, results-driven consulting experiences. This policy outlines how engagements are structured, scheduled, and billed — ensuring every session is productive, professional, and aligned with your organizational goals. By booking a session, you agree to these terms. INTRODUCTORY SESSION Every new client relationship begins with a complimentary 30-minute Introductory Session designed to: Clarify your organization's current challenges and goals Introduce In Harmony™'s approach, frameworks, and service offerings Determine whether a formal engagement is the right fit Outline potential next steps and scope The Introductory Session is a one-time courtesy extended to each new client or organization. It is not repeatable and may not be transferred or applied to future billing credits. SESSION RATES Session TypeRateNotesIntroductory Session (30 min)ComplimentaryFirst-time clients onlyStandard Consulting Session$75/hourBilled in 30-min incrementsExtended Engagement (2+ hrs)$75/hourRetainer pricing available Sessions exceeding the complimentary block are billed at $75/hour, prorated in 30-minute increments. A 45-minute post-intro session = $37.50. A full hour = $75. SCHEDULING Sessions must be booked a minimum of 48 hours in advance A confirmed booking constitutes agreement to this policy in full Confirmations are sent to the email provided at booking Clients are responsible for noting the correct time zone 📩 hello@alwaysinharmony.com | alwaysinharmony.com CANCELLATION & RESCHEDULING Notice ProvidedPolicy48+ hoursFull reschedule at no charge. No cancellation fee.24–48 hoursOne reschedule permitted. Cancellation forfeits session.Less than 24 hoursSession billed in full. No exceptions.No-show / No contactSession billed in full. Future bookings require prepayment. LATE ARRIVALS Sessions begin at the scheduled time regardless of client arrival Time lost to late arrival will not be recovered or extended If In Harmony™ is more than 10 minutes late, client may reschedule at no charge or receive a prorated credit PAYMENT TERMS Invoices are due within 14 days of issuance A late fee of 5% per 30-day period may apply to overdue balances Multi-session and project-based payment schedules are outlined in the signed consulting agreement All rates are subject to change with 30 days' written n